I don’t have a single drop of Irish blood in me. On March17th every year, you would think I was born and raised in Ireland.  I’ve been to Ireland.  It’s an amazing place filled with unbelievable beauty.  And the people of Ireland… the friendliest I have ever met.  Today is St. Patrick’s day.  Today I’m Irish.

The businessman inside me says get to work.  Help those small business owners get more customers in the door.  Sorry, it will have to wait till tomorrow.  There’s a parade coming and I hear the Guinness man calling.

If you’re as crazy as I am about St. Patrick’s day, please share your story in the comment section below.

St. Patrick’s Day Toast
Here’s to a long life and a merry one.
A quick death and an easy one.
A pretty girl and an honest one.
A cold beer – and another one!

“I don’t feel like working today.  I’ve been really pushing hard lately.  I think I’ll sleep in this morning.”  Remember when you tried that on your boss?  I bet it didn’t work very well.  Sure, we all need a break once in a while.  Yes, it’s hard to stay motivated sometimes.  Yeah, I know, the world owes you for what you’ve already done.  Blah, blah, blah… Get over it!

If you’re a business owner, you made a commitment to serve your customers.  Entertainers probably understand this better than anyone.  A Broadway show does not get canceled because one of the cast members woke up with a runny nose.  David Copperfield doesn’t cancel a sold out show because he woke up that morning in a bad mood.  David Letterman doesn’t cancel a show because he would rather go to a baseball game that day.  The Show Must Go On!

Before you start arguing with me about the circumstances out of your control, keep in mind a good businessperson will usually have a ‘Plan B’ .  That is not the point of this article.  I’m talking about the commitment you made to your customers, and what to do when you just don’t feel motivated to follow through.

In many cases, just reminding yourself of your responsibility is enough to keep you motivated.  I’ll be the first to admit that is not always enough.  When you need that extra kick in the pants to keep you going, try some of these ideas:

  1. Look at why you are in business. If you find yourself unmotivated, and it happens a lot, you probably don’t have a big enough WHY.  Why are you in business in the first place?  Is it money?  Family commitments?  To change the world?  What are the alternatives if you don’t continue?
  2. Make it fun. There are no rules that say you have to always be serious when running a business.  Take time to play and be goofy once n a while!  Why not?  It’s your business.  You make the rules.
  3. Acknowledge the progress you have already made. It’s OK to pat yourself on the back.  Take a look at your past successes.  Think about the struggles you have already pushed through to get you to today.
  4. Reward yourself. A simple “atta-boy” is a great motivator.  You won’t always have someone around to tell you how good a job you have done.  Do it yourself.  Treat yourself to something when you have a breakthrough.  Don’t get crazy here.  You don’t need to take a trip to Vegas every time you make a sale!
  5. Remind yourself you are doing this for someone else. You probably wouldn’t be in business if you don’t like providing value to others.  Feel the sense of pride you get from helping your customers.
  6. Keep it simple. Why is it we want to complicate things?  It’s easy to become overwhelmed with tasks we have to do.  Are some of your daily tasks even necessary?  Could someone else do the ‘busy’ work for you?
  7. Get mad! What really pisses you off?  Use your feelings of frustration as a motivator to do something, anything that brings you closer to your objective.  Don’t just vent about it, do something.  Change something!
  8. Change you work environment. If you work at home, grab what you need and head down to Starbucks for the day.  Hang out at your kitchen table, instead of your office. Do something to change the scenery for the day.
  9. Picture your work already completed. Keep a vision in your mind what it’s going to feel like when you complete a task you dread.  When you catch yourself thinking about what you don’t want, picture what you do want instead.
  10. Create momentum. Science tells us that something in motion tends to stay in motion.  Each small success builds quickly and leads to great results.  Break your tasks into small steps to create the momentum.

Do you have a ‘Show Must Go On’ attitude?  What keeps you motivated?  What would you add to this list?

Let’s keep it simple today.   Here’s a formula for obtaining massive business success.  It’s everything I learned from hanging around entertainers during the last 20 years.

Determine What Talent You Want To Use

What skill do you really want to use every day?  Do you like to teach?  Are you a writer?  Do you like to solve problems?  Maybe you like to build things, or speak in front of a group.  Maybe you have a secret desire to act, or sing, or play music.

Decide Who You Want To Share Your Talent With

If you are a blogger, who do you want to read your blog?  If you want to teach, who do you want to learn from your teaching?  Do you like to solve business problems?  What type of business person do want to seek you out?  Imagine your ideal client/customer/audience.

Hang Out With Your Tribe And Find Out What They Want

Once you know who your ideal customer is, find out where they hang out and start building relationships with them.  How do you find them?  Look for forums on the internet.  Are there clubs for your tribe?  How about associations?  You may find them on Twitter or Facebook.  Wherever you find them, start interacting.  Find out what their problems are, what keeps them up at night.

Deliver A Solution Using Your Talent

Once you know what they want, create a solution with your special skills.  What if you can’t?  No problem.  You probably know someone who can.  They will likely compensate you for the referral.

That’s it!

What do you think?  Is this model oversimplified?  Can it really be that simple?  How would this model fit your business?  As always, your comments are welcome.

“Pick up that ashtray from the table and sell it to me.” Those were my instructions for the exercise.  I was at my first sales training for a summer sales job.  We were getting into the real “stuff” of selling that morning.  We were learning how to sell cookware.  The company was about  to unleash 150 or more of us college students to start knocking doors and setting new sales records.  It was my chance to show the other students that I knew how to sell.  After all, I was a college student… I knew everything!

An ashtray?  How hard could this be?  I picked it up, admired it for a moment, then started describing it in great detail to the class.  I talked about the beautiful color highlights, the smooth glass-like finish, the fine detail of the etching around the bottom.  For the next 90 seconds, I described every possible detail.  I handled it as though it was a piece of fine art.  I was convinced even the non-smokers in the room would want to start smoking just to be able to use such a beautiful ashtray!

And then the moment of truth.  Our instructor asked if anyone in the room felt compelled to own the ashtray.  Two hands went up.  Only two.  I thought I was in a room full of zombies.  How could they NOT want such a cool ashtray!  My sales pitch was flawless.  I didn’t say “um” even once.

OK, so maybe I didn’t know everything.  As it turns out, no one cared what I was saying.  I was listing all the features of the ashtray. – the color, size, weight, etc.  None of that mattered because I didn’t tell them why those features would benefit them.  While I was rattling off features, they were thinking, “Yeah, so what.  What’s in it for me?”  They saw no benefit for themselves.

That’s a huge lesson for any salesperson or marketer trying to sell a product or idea.

Customers Buy Benefits, Not Features.

A typical computer salesperson goes on and on about how much memory a machine has, how big the hard drive is, the speed of the processor , and on and on.  Most people will stare blankly while they try to figure out what it all means.  Those are features.  They want to know what it means to them.  How will it benefit them?  They want to hear the machine will run fast.  They want to know it has plenty of room to store their massive music library.  They want to know they can run several programs at the same time without the machine blowing up.  They Want To Know The Benefits!

The next time you find yourself describing a feature, use this simple “SO THAT” formula:

This product has {feature}, SO THAT you can {benefit}.

Simple, isn’t it?  There really is a difference between features and benefits.  Your thoughts?

Magicians are guilty of constantly trying to prove that what they do is on the up and up.  A magic performance requires a certain amount of cleverly hidden deceit.  Unfortunately, many try too hard to hide the “dirty work” and end up over-proving the fact that anything tricky is going on.  Magician Al Baker, in the 1920s, called this “running when you’re not being chased”.

As a businessperson, how can you tell if you are doing the same thing with your customers?  Are you trying to over-sell your ideas to your prospects?  Let’s take a closer look at how a magician constructs a magic trick and examine the presentation.

Let’s say a playing card is selected by an audience member, shown to the audience, then replaced and shuffled back into the deck.  It vanishes and ends up in a sealed envelope in the performer’s wallet.  Amazing!  Yet many performers dilute the effect by creating suspicion.

Here’s a typical presentation:

While shuffling the cards, the performer says “Here I have an ordinary deck of cards…”  What?  Red flag!!  Ordinary? You mean there is such a thing as cards that are NOT ordinary?  A spectator is not going to consider a trick deck is being used unless you give him a reason to.

“…which I will shuffle to be sure they are all mixed.”  Hmmm, wonder why mister magic man just told the audience he is mixing the cards.  They’re not stupid.  They can see for themselves the cards are being mixed.  More suspicion. :-)

Then later, when he is about to reveal that the card ends up in his wallet he says “…and please note the wallet that has been sitting on the table during the entire performance, which I have not touched”.  LIAR!  Everyone saw you pull it out of your pocket *after* manipulating the selected card (supposedly back into the deck).  Had he not said anything, the audience would likely forget the performer ever touched the wallet before revealing the card.

At this point, the audience forms a solution for how the trick was accomplished.  Even if it is not the correct solution, they think they have outwitted the magic dude and claim they know how it’s done.  The moment of astonishment never happens.

This exact scenario happens far too often in business.  Have you ever read a blog with an author that keeps reminding you over and over how much value they’re giving you?  They boast how much content they’re delivering.  Every few paragraphs they tell you how crazy they are for giving away so much good info.  Now I become suspicious.  The guy has been blogging for a year, and all of a sudden he’s going to give me some juicy info.  Does that mean all the other stuff was crap?  Sorry mister blogger dude, you don’t have to tell me what is valuable.  I get to decide that for myself!  Sure it *might* be good, but stop trying to state the obvious.

There has been some recent discussion about long sales letters.  Does it really require pages and pages of sales copy to sell your product or idea?  Could you be guilty of over-stating your case?  What happened to be pithy, and let me decide if there is value?  The moment of astonishment, or this case, the discovery of a useful new product or service is ruined because suspicion created too many questions.

Are you running, even though no one is chasing you?

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